FAQ's
Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Find answers to the most common questions about shopping on Amrut Store. If your question isn't listed here, feel free to reach out to us at support@amrut.live.
🛍️ Orders & Payments
Q1. How do I place an order?
A: Simply browse our products, click “Add to Cart”, and proceed to checkout. Fill in your details and complete payment using one of the available methods.
Q2. What payment methods do you accept?
A: We accept all major debit cards, credit cards, UPI, net banking, and wallets through secure payment gateways.
Q3. Can I modify or cancel my order?
A: You can cancel or modify your order before it is shipped by emailing us at support@amrut.live with your Order ID.
🚚 Shipping & Delivery
Q4. Do you deliver all over India?
A: Yes, we deliver across most pin codes in India through reliable courier partners.
Q5. When will I receive my order?
A: Orders are usually delivered within 4–7 business days depending on your location. For remote areas, it might take slightly longer.
Q6. How do I track my order?
A: Once your order is shipped, we’ll send you a tracking ID via email or SMS. You can use it to track your order online.
📦 Returns & Refunds
Q7. What is your return policy?
A: We accept returns for unused, original condition items within 7 days of delivery. For details, visit our Refund Policy page.
Q8. How will I receive my refund?
A: Once the returned item is received and approved, your refund will be credited to your original payment method within 7–10 business days.
🧾 Product & Quality
Q9. Are all products genuine?
A: Yes. We partner only with verified sellers and manufacturers to ensure product authenticity and quality.
Q10. I received a damaged/incorrect item. What should I do?
A: We’re sorry! Please email us within 48 hours of delivery at support@amrut.live with your order details and product photos. We'll resolve the issue promptly.
📞 Contact & Support
Q11. How can I contact your support team?
A: You can email us anytime at support@amrut.live. We aim to respond within 24–48 business hours.
Q12. Do you have a physical store?
A: Currently, we operate as an online-only platform. All purchases must be made via our website: www.amrut.live
Still have questions?
Feel free to reach out — we’re always happy to help!
📧 Email: support@amrut.live
🌐 Website: www.amrut.live